Student Center - Troubleshooter

in the Student Center, as well as in downloading files or taking exams online, are caused by incompatibility between the browser a student is using and the application that interfaces with our database.

Though the application should work in most browsers, it was optimized for the latest edition of
Internet Explorer.

Whatever browser you use, it must be configured to accept cookies and to allow the use of JavaScript. Most browsers are so configured when first installed, but sometimes people change browser settings in such a way that it may no longer be compatible.

is to download and install the latest version of   Internet Explorer,   or to download and install a fresh, clean copy of   Firefox,   another browser with very fast installation that is also 100% compatible with our system.

we have found that the best solution is to download and install Firefox using the above link. Then, after signing on to AOL, minimize the AOL window and double-click the Firefox icon on your desktop to launch the Firefox browser instead of using AOL's built-in browser. Do this whenever you are accessing the Student Center, and all should work well.

you may contact one of our staff members by phone. However, if the staff member is able to access your student center and records, and Firefox does not solve the problem for you, you will have to take exams on paper and mail them in. We have no way to troubleshoot your issue further. So please be sure you have tried all the options above.

THERE ARE NO OTHER SOLUTIONS at this time.